Shipping policy

 Delivery
Delivery will be made to the address specified through our checkout when you complete your order.
Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods dispatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.

If a order is dispatched with a wrong postal code then we would refund for the item only and you must place the order again and pay for postage if you still wish to have the order.

Orders are aimed to be delivered within 3-5 working days after dispatch*(Excludes UK Express**). Please note a working day is any day other than weekends and Bank or other Public Holidays.

We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, White Rose Wellness will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.

Postal orders can take up to 7 working days to arrive after an order is placed.  *Please note some items delivery charges may change as we are checking the website to make sure all weights are correct. However this is a lengthily process as we have 4000+ items to manually check.

For courier deliveries:
Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Dispatch Depot and a re-delivery charge may be applicable to your order.

In the case of express deliveries, if the goods are not received in 1-2 working days please contact us immediately as after 4 working days of dispatch, the courier may return the goods to our depot.   In the event of re-dispatching the goods or in the event of redirection further charges may apply.  In the event of charges applying, they will be the same as those charged for the initial dispatch.

When an item is shipped outside of the UK the end receiver is liable to any and all customs charges and/or local release charges.  In the case of these deliveries ownership of the goods transfers to the end receiver when the goods arrive in the destination country.

*Priority Dispatch: This charge is for same day dispatch, this is not for same day delivery. Please note the Priority dispatch charge will upgrade your order to a faster courier service for ZONE 1 UK mainland only. For any Deliveries outside the UK then the charge is just the standard same day dispatch.